Technical Support and Online Media FAQ

Technical Support

Browser requirements

For the optimal experience, we recommend using the latest version of one of the following browsers to view our site:


In those places where sensitive information is transmitted, such as shareholder and advisor account information, we utilize the most secure encryption technology available to encrypt the messages. This makes it difficult for anyone to decrypt your information being transmitted between you and If your browser does not have a minimum 128-bit encryption, you will not be able to log in to the site.

Any information that you choose to provide on our website is kept confidential and is used only for the purpose of fulfilling your request for information. However, please note that emails to Columbia Threadneedle Investments (Columbia Threadneedle) are not secure and could be viewed by a third party while in transit. For this reason, please do not email account information to Columbia Threadneedle.


This website uses cookies to improve delivery of site information. Cookies enable the site to recognize you. For example, if you have modified the fund tracker, your selections will be saved using cookies. If you use the same computer, your personalized fund tracker information will display when you return to the site.

If you clear your cookies or cache, you will need to update your fund tracker selections. In addition, we use cookies to analyze IP addresses and browser types and to count daily visits in order to ensure that the site is compatible with the most widely used browsers.

How to clear your cache

Your browser saves or "caches" pages that you access frequently. This means it displays the saved version of a page on your computer and may not upload the updated version of a particular page each time you access it. This allows for quicker download time. To ensure that the updated versions of pages are loaded, you may wish to clear your cache periodically by following these steps:

Microsoft Edge

  1. Select the Settings and more menu (Alt+F)
  2. Choose Settings
  3. Go to Cookies and site permissions
  4. Choose Manage and delete cookies and site data
  5. Select See all cookies and site data
  6. Search for “Columbia Threadneedle”
  7. Select the delete icon next to the result, or Remove all shown

Mozilla Firefox

  1. Select the Tools menu
  2. Select Clear recent history from the drop-down list
  3. Select Details
  4. Check the box next to Cache and select the time range to clear.

Google Chrome

  1. Select Settings
  2. Go to Clear browsing data
  3. Clear all and choose a time range to clear

Apple Safari

  1. Select Clear History from the Safari menu
  2. Choose a time range to clear

Online Media

Adobe Reader

Adobe Reader is a software program that allows you to view and print Portable Document Format files. If you do not have the software, download the most recent version of Adobe Acrobat.

Download Adobe Acrobat Reader

Windows Media

Windows Media Player allows you to view streaming audio and video files. Windows Media Player is compatible with Windows Media, .avi video, and .wav sound files

Download Windows Media Player

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